Privacy Policy | Levmetrics

We respect your right to privacy. This Privacy Policy explains how Levmetrics Inc. ("Levmetrics", "we", "us", or "our") collects, uses, discloses, and secures information from or about you when you use our websites, applications, and AI document-intelligence services (collectively, the "Service").

By accepting this Privacy Policy or accessing or using the Service, you agree to be bound by it. If you represent another person or organization, you warrant that you have authority to accept this Privacy Policy on their behalf.

We do not sell or rent personal information we collect. We share personal information with clients and service providers only as described in this policy and as you or your organization authorize.

1. What Information We Collect

1.1 Information you provide

We may collect information when you:

Create an account or request access to the Service.
Submit documents, images, or files for processing.
Complete forms, contact us, or communicate with support.
Subscribe to updates or marketing communications.

This may include:

Account and contact details (name, email, phone, company, role).
Authentication and security information.
Billing and transaction details where applicable.
Support communications and feedback.

1.2 Document and operational data

Depending on your use of the Service, we process documents and related data you or your organization submit, which may include:

Identity and KYC information (names, addresses, government IDs, dates of birth, photographs).
Financial and business records (invoices, bank statements, tax forms, ledgers).
Supply-chain and trade documents (bills of lading, purchase orders, customs forms).
Metadata extracted from documents (timestamps, file properties, confidence scores).

1.3 Information collected automatically

When you use the Service, we may automatically collect:

Device and browser information, IP address, and general location derived from IP.
Usage logs, feature interactions, and performance diagnostics.
Security and fraud-prevention signals.

2. How We Use Your Information

We use information for purposes including:

Providing, operating, maintaining, and securing the Service.
Processing documents and generating outputs you request.
Improving, developing, and testing the Service and our models.
Generating anonymised or aggregated statistics not attributable to individuals.
Communicating with you about the Service, updates, and support.
Complying with legal obligations and enforcing our agreements.
Protecting rights, safety, and property of users, clients, and Levmetrics.
Other purposes disclosed at collection or with your consent.

3. How We Share Your Information

We may share information:

With your organization (the client account that provisioned your access), as configured.
With subprocessors and infrastructure providers that help us operate the Service.
With professional advisors under confidentiality obligations.
To comply with law, regulation, legal process, or enforceable governmental request.
In connection with a merger, acquisition, financing, or sale of assets.
Between Levmetrics and affiliates under common control.
With your consent or at your direction.

We may collect, use, and share anonymised or aggregated data for any lawful purpose, including research and product improvement.

4. AI Processing

The Service uses automated systems, including machine-learning models, to extract and analyze information from documents. Outputs may be inaccurate or incomplete. We process data to deliver requested functionality and to improve model quality using safeguards such as access controls and, where applicable, human review workflows.

5. International Transfers

We may process and store information in India and other countries where we or our subprocessors operate. Where required, we implement appropriate safeguards for cross-border transfers consistent with applicable law.

6. Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and client configuration. Anonymised data may be retained indefinitely. We delete or anonymise data when it is no longer required, subject to legal and contractual limits.

7. Security

We implement administrative, technical, and organizational measures designed to protect information. No method of transmission or storage is completely secure. For an overview of our security practices, see our Security page.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to keep the site working, remember preferences (such as language), and understand how visitors use our pages.

We may use analytics tools that collect aggregated usage information. These tools may set cookies or use similar identifiers. We do not use cookies to sell your personal information.

Most browsers let you block or delete cookies through their settings. If you disable cookies, some features (such as saved language preference) may not work as intended. We do not currently respond to "Do Not Track" browser signals.

9. Legal Basis for Processing

Depending on context and applicable law, we process personal data based on:

Performance of a contract with you or your organization.
Your consent, where required.
Compliance with legal obligations.
Legitimate interests in operating and improving the Service, balanced against your rights.
Protection of vital interests where necessary.

10. Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing, and to data portability or withdrawal of consent. To exercise rights, contact us using the details below. We may need to verify your identity. If you are an End User of a client organization, please contact that organization first; we will assist as required by law.

11. Children's Privacy

The Service is not directed to children under 16, and we do not knowingly collect personal information from children without appropriate guardian consent. If we learn we have collected such information, we will delete it where required.

12. Third Parties and Clients

This Privacy Policy does not describe what clients or other third parties may do with data after they receive it. Information processed through the Service is provided on an "as is" basis to the extent outputs reflect source documents. You should review your organization's policies and applicable third-party terms.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised effective date. Material changes may be communicated by email or through the Service where appropriate.

14. Contact

For questions about this Privacy Policy or our data practices, contact us at:

Levmetrics Inc.
Guilford, Connecticut 06437, US
Email: product@levmetrics.com